Jun
15
Basic Telephony Concepts Portions of the network outside of your business A. The Public Switched Telephone Network (PSTN) The public switched telephone network (PSTN) is the network of the world’s public circuit-switched telephone networks. It consists of telephone lines, fiberoptic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables all inter-connected by …
Permanent link to this article: http://site.metrolinedirect.com/blog/2011/06/15/the-phone-system-roadmap/
Feb
21
The debate over ridding a company of a traditional receptionist whose sole role is to answer phones or direct calls, and replacing that person with an auto-attendant remains fairly heated. An auto-attendant allows callers to be automatically transferred to an extension without the help of a human receptionist. Typically a recording will answer the caller …
Permanent link to this article: http://site.metrolinedirect.com/blog/2011/02/21/never-miss-a-call-with-an-auto-attendant/
Jan
14
You’ve probably seen tons of spam email or banner ads promising riches while working in your pajamas at home. Hopefully, only a tiny minority believes in these get-rich-quick schemes, but someone must be making money here. Working from home has become a valuable endeavor for both the employee and employer. Many businesses have instituted flexible …
Permanent link to this article: http://site.metrolinedirect.com/blog/2010/01/14/remote-telecommuting-via-ip-telephony/
Oct
14
The answer is simple. You can add digital, analog, and VoIP. Digital Telephone Stations The most common telephone stations in use on business telephone systems are digital. Some examples of pure digital systems include Norstar phone systems, Avaya Merlin Legend and Merlin Magix, and Avaya Definity systems. Digital phone systems sample your voice using a …
Permanent link to this article: http://site.metrolinedirect.com/blog/2009/10/14/what-kinds-of-telephone-stations-can-i-add-to-a-business-phone-system/
Sep
21
If you’re just getting started with a business phone system, then there are 3 basic types of incoming lines to consider: Analog (aka CO trunk, analog line, analog trunk, POTS line, copper line) Digital (aka T1, PRI, ISDN PRI, DS1) VoIP (aka VoIP trunk, SIP line) Analog Trunks The vast majority of small businesses (3-16 …
Permanent link to this article: http://site.metrolinedirect.com/blog/2009/09/21/what-kind-of-lines-can-i-add-to-a-phone-system/
